Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

22 March 2017

erika 3.4

incompetent support team who didn't know what UDP traffic was, nor would they do traceroutes to troubleshoot.

Pros

they will sign you up for a deal

Cons

You have to spend hours and hours on hold to do anything and then you reach incompetent support team.

21 March 2017

Tim 3

Steer clear. Spark is a large organization... you get all their problems as a result. Overcharging, long support wait times with less-than-experienced support crew (pretty basic "is the modem switched on" stuff).

They are con merchants in my book - quick to get you on board but v slow to give much back. $4.95 wiring maintenance (3.95 or free elsewhere).

Pros

ummm.... they have online support chat. If you can wait.

Cons

ΓÇó Drip-feed charging (lots of little add-ons which make for a big bill).
ΓÇó┬áNeed to keep your eye on their billing.
ΓÇó Less-than-transparent price increases.
ΓÇó Messy plan structure (deals that come and go and ...read more

18 March 2017

David 7.4

I have been on the same plan for a couple of years at least(40gb for $70 odd with landline). Their new plans offer much better data BUT they have not advised me of any better options. Upon contacting them vis email I was informed I would have to sign a 12 month contract to avail myself of these improved options.

Pros

Connection has been reliable and generally good speed.

Cons

Getting to talk to a real person is very difficult.

16 March 2017

Glyn 9

Wireless broadband.

Pros

I have been most impressed with speeds and consistency. I stream about 90 gigs from UK and USA and quality has been great. My NZ sports from internet have been a joy.

Cons

None. It's better than I expected. Nu

15 March 2017

madeline aldred 2.8

paid big money for the router and connection not happy with speed or service

14 March 2017

Gillian Stenhouse 7

Too long to get help. My friend and I tried for three day then gave up I paid for a private It guy still took him half an hour

Pros

Paying an Internet banking. All on one account.

Cons

Expensive

11 March 2017

Patrick dault 3.8

The internet connection has been pretty reliable. Good connection speed and stable. Sometime a bit sluggish with Xbox network or other gsming networks

Pros

Stable connection
Not sped fluctuations

Cons

Terrible service.
They never call you back even when they promise they will (they promised us 8 times they would call us back but never did)
You can't get service to access router settings to change passwords.
Then th ...read more

08 March 2017

Martyn 2.8

Totally inefficient websites for My Spark, when seeking help

Pros

Still wondering about this one

Cons

as above. Not good assistance when chatting on line for assistance. Huge delays on call backs. Not giving total info when asking about contracts and in this aspect I mean availability of types of phones.

08 March 2017

Fiona 1

Absolutely disgusted by this Internet providers ethics and communication. Would NOT recommend this to anyone EVER.

Pros

NIL

Cons

Overcharged billing account was then blocked, then charged an extra $200 worth of data AFTER account was closed on top of that.
They refuse to take any responsibility even with all evidence and statements provided.
Fur ...read more

06 March 2017

john novak 7

unable to get a service for my mobile phone at Portobello. It also has little strength where I work at Corstorphine, Dunedin. I was not given any information about this when I signed up.

Pros

cheaper than my previous provider

Cons

None

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