Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

22 April 2025

John 2.4

2 degrees are not the best,I was with them,after the Contract I never went with them again too many problems I had with them,in the end they were rude to me and told me your always.complaining,but they stuff up on things,that never went right,my broadband it had too many problems with it

14 April 2025

Billy Hunter 10

Hyperline is awesome, super transparent with how everything works and very patient with answering questions. You do need some amount of networking knowledge to get up and running, but even then you can hire people to set it up for you. Never had any hiccups, never been throttled, never been cold called about changing plans or anything. The dream isp for a techie like me.

Pros

Speeds as advertised, great support, supporting a local buisness, quick to respond, transparent about setup, tagged or untagged vlan, static ip, value for money, BYOD

Cons

BYOD means you need to know how to set up your own router, but there's services that will do this for you and once it's set you don't need to do anything.

09 April 2025

Sandra Peace 9.2

Great value and amazing speed. Call them in the afternoon and still get me connected around 5pm.

Pros

Great value. Fast respond

Cons

Some staff doesn't pro

08 April 2025

A 7

Asked them a question about their plan details. It's been over 48 hrs. and no one has responded to that simple query yet. Makes one doubt the after sales customer service.

Pros

Cons

not efficient with sales query. Makes you doubt after sales customer service once signed up

04 April 2025

Robert 3.6

A googly-eyed rock would provide better customer service

Pros

Do they get credit for the fact the connection works?

Cons

Customer Service

28 March 2025

Marie O'Connell 8.6

Sarah was amazing supporting me through the process & I certainly wasnt very knowledgeable on how it all works , her patience was next to none talking me through over the phone- most people would've given up on me!

Pros

Customer Service with Sarah

Cons

Not great written instructions to follow + difficult to find out if your modem is compatible-you have to be able to ask the right questions

22 March 2025

Thusitha 1.8

Bad service , Price increasing in dhort time period. Not professional

Pros

Cons

08 March 2025

Singh 6.4

Bit of a mixed experience. Internet down since midnight, called in the afternoon and the first lady I spoke to didn’t seem to know what she was doing. Cann't understand what I'm talking—had no clue about my issue and came across pretty rude, keep asking me what's my problem. But then I got through to another guy later, and he was super professional, patient, and actually helpful. The pricing and internet speed are spot on, just wish the customer service was a bit more consist ...read more

Pros

Good speed, great price

Cons

Customer service quality

06 March 2025

Magnus Botolomew 9.8

Switched to Starlink to save a few bucks—big mistake. At first, the speed looked good, but the connection kept dropping, especially in bad weather. Worse, when I had issues, there was no real support—just a chatbot and endless emails. No one to call, no one to help.

After a few frustrating months, I came back to Primo, and I won’t make that mistake again. The service is rock solid, and if something goes wrong, a real person actually helps—often the same day! Lesson learned ...read more

Pros

Cons

05 March 2025

Corban 1

Awful service. Blake was a good rep to deal with, but the companies ethics are horrific. Avoid at all costs, many hidden charges that will bite you in the ass monthly. Was told $0 recurring monthly, got stung with a ~$200 bill. No refund, nothing. Avoid!

Pros

Data worked as required

Cons

Hidden fee cg