How to Choose the Best Broadband Provider

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Internet Providers Explained

In New Zealand, there’s one important detail many Kiwis don’t realise: internet providers are mostly just the sales and service layer. The actual infrastructure — the cables, the fibre network, the cabinets in your street — is usually handled by Chorus (or in some areas, Enable, Northpower, or Tuatahi First Fibre). So if your mate down the road has great fibre with one provider, chances are it’s the same physical network yours would use too.

What makes each provider different is the price, speed tier they offer you, customer service, and extras like bundle discounts or mobile perks. 

Key tips when choosing a provider

  • Don’t stick around out of habit. Most providers don’t reward loyalty, and you could be paying more than new customers. Always check what else is out there before your contract rolls over.
  • Choose the right speed for your household. There’s no point paying for gigabit fibre if you just scroll the news and stream TV. But if you've got a full house of gamers and streamers, go big. Use our speed calculator to work it out.
  • Know when you’re free to leave. Check your current contract’s end date. Most plans are 12 to 24-month contracts, and if you leave early, you’ll likely face a cancellation fee. That can sting, especially if you're not happy with the service later on. If your term’s up, you can switch and save. It is important to note, that if your provider has increased prices whilst you are in a fixed term contract (essentially changing the terms), you do have the right to leave without paying an exit fee or penalty.
  • Look for bundles that suit your lifestyle. Some providers offer discounts if you pair broadband with mobile, power, or streaming services. Just don’t sign up for extras you won’t use.

The takeaway: Don’t just look at the logo on your router — look at the deal you're getting. And remember, the cables underground are mostly the same. It's what’s above ground that counts.

Which broadband plan suits you best?

Not everyone uses the internet the same way, and your broadband plan should match your lifestyle. Here’s a quick guide to help Kiwis figure out what to look for.

On a tight budget?

If keeping costs down is your top priority, check out our cheap broadband deals. You might not need the fastest plan, just something reliable for everyday stuff like emails, banking, and watching TV on demand.

Can’t miss your shows?

If you unwind with Netflix, Neon, or Sky Sport, look at broadband + TV bundles. You’ll often pay less when it’s all in one package, and some deals even include streaming subscriptions or free set-top boxes.

Sharing a flat?

If you're studying and sharing a flat, look for student-friendly plans. Some come with shorter contracts and better deals on unlimited data, so you don’t end up arguing over who is clogging up the broadband with their gaming…ooops! I mean studying! 

Prefer a landline?

Many Kiwis still value a good landline. Some broadband providers offer plans designed with seniors in mind, with solid customer support and basic, affordable options. Ask about landline add-ons if you want to keep the home phone connected too. Voice over IP options are becoming far more popular if a landline is needed. This is essentially your landline but operating over your broadband connection.

Big house with need for speed?

Got teens gaming, parents streaming, and everyone on their devices? You’ll want a fast fibre plan with plenty of bandwidth to keep things smooth. Use our speed calculator to figure out what your household really needs.

Living rural or off the grid?

If you’re outside the main centres, you’ve still got solid broadband options. Wireless, satellite, and RBI plans are available across Aotearoa. These connections are made for farms, lifestyle blocks, and small communities — perfect when fibre isn’t available.

How to choose a broadband provider in New Zealand

There are lots of internet providers across New Zealand, so you’ve got good options to pick from. Here’s how to keep it easy:

  1. Start by entering your address
    Not all providers are available in every area. Use our address checker to see what plans actually work at your place.
  2. Use filters to narrow it down
    Want to keep the price low? Need unlimited data? Filter your results so you’re only looking at what suits you. No need to drown in options.
  3. Check rating and customer reviews
    Take a look at what other Kiwis are saying before you sign up.

What to look for when choosing the right broadband deal

There’s a lot to think about when picking a broadband plan in NZ. If you’re not sure where to start, here are the key things to look out for:

Price

Let’s be honest: most of us are trying to save money. The good news is, it's easy to sort plans by price using our comparison tool, so you can see the cheapest ones first.

But don’t just look at the starting monthly price. Keep an eye on:

  • Total contract cost — that’s the full price over 12 or 24 months
  • Upfront fees — like setup or modem charges
  • Mid-contract increases — some providers raise the monthly price after a few months, so always check the fine print
  • Early termination fees can also sting if you need to cut a contract short, so check for no fixed term plans too.

Speed

The right speed depends on how many people are in your house and what you’re all doing online. Gaming, streaming, and working from home need more speed than just checking emails.

Plan rating

The Broadband Compare plan rating is a star rating from 0-100 which is calculated by a complex mathematical algorithm that calculates the best value broadband for your particular broadband requirements. 

Contract length

Most plans in NZ are either 12 or 24 months, but there are some no-contract and month-to-month options too.

  • Longer contracts may mean a cheaper monthly rate
  • Short-term plans sometimes cost more per month but are great if you’re renting, studying or don’t want to commit
  • Always check for early exit fees if you’re thinking about switching before your term ends

Data limits

If you’re on a fixed-line fibre connection, most plans are unlimited. But if you’re using mobile broadband or rural wireless, check for data caps.

If you're streaming, gaming, or working online all day, go for a plan with no data limits to avoid nasty surprises.

Bundle deals

If you watch a lot of TV, it might be worth getting a broadband + TV bundle from the same provider. These deals often work out cheaper than buying your internet and entertainment separately.

Some providers also offer broadband + mobile or broadband + power bundles. Combining your services can make billing easier and sometimes unlock extra discounts or perks, like bonus data or a lower monthly rate.

Always think about what channels you actually watch when you're deciding on a bundle — don't pay for what you won't use.

Availability

You can only sign up for providers that cover your area. In New Zealand, most broadband runs on Chorus’ fibre network, but there are other networks too — and not every provider is available everywhere.

The easiest way to check? Pop your address into our broadband checker, and we’ll show you what’s actually available at your place.

FIND A BETTER DEAL TODAY

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