Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

05 March 2017

Zohra 2.2

I switched to VDSL a year ago and never thought to check the speed until recently when I was having netflix problems. I has been gone above 16 Mbps, which VDSL pre ports to be a lot faster than that. I have done all the testing and still no luck. When I asked for help one several occasions online I was told to ring up and book an appointment. Well, that just peeved me off that I had to ring them rather than the onus be on them to sort out the problem that I was having with th ...read more

27 February 2017

Corinne 5.8

Not bad out of a terrible bunch of providers to choose from. good communicationm when chorus botched up the install howewver little support on their website. Shame no way of knowing when there are line issues when you only have internet - i.e.: no phone to phone help loine but all providers are the same.
Ridiculous that Fibre is the cheapest but not available and we pay more for a lesser service....

Pros

Better pricing than others, generall overall happy

Cons

not alot of help support on their website.... we arent all it experts when your wifi drops out regularly....

27 February 2017

Lisa 7.6

Had Spark broadband for 2.5 years now, only had 2 drop outs in that time and it was during a storm. Can't complain at that! Customer service is always helpful if I have a query about my plan.

Pros

Service reliability is excellent.

Cons

Price is a shocker. Was paying $60 a month in Aussie, $95 per month in NZ is a rip off. Free Lightbox is of no interest to me.

26 February 2017

L.K.S. 7.6

Price just keeps going up and up for the same contract. Started out as $60/month.. now $75.75. That's over 25% increase.. Too much for my budget.

25 February 2017

JC 8.6

Speed is fairly consistent...I am reliably connected also. Price is good too, when combined with my 2Degrees mobile account.

Pros

Good price, and a largely NZ-owned company

Cons

My speed is fairly consistent, but some busy times push speed back

25 February 2017

WAYNE 2.2

Contacted these guys many times with no real results, didn't seem to be bothered blamed everything else they could rather than trying to help

Pros

none

Cons

see above

24 February 2017

Angela 2

The most expensive and yet unreliable internet service provider. When you call them they don't care about solving your issues.

Pros

None

Cons

Terrible service. The customer service representatives talk to you like they couldn't care less

23 February 2017

Craig 8.4

Have been with Worldnet for ten years, firstly on ADSL and then fibre as soon as it became available. Friendly, helpful company with competitive pricing. Very responsive to telephone requests for support. Fluent call-takers on staff who speak English, Chinese and Korean

Pros

Outstanding personal support during their opening hours. This is a smallish company, not some faceless corporate with a foreign call center.

Cons

Office is open Mon-Fri 9am-7pm, Sat 9am-3pm and closed Sunday, so if you have a problem or lose your internet and/or phone service outside these times then there is no support at all and you must wait until they re-open.

23 February 2017

Joel Lund 4.2

Internet runs ok usually but still jams up at peak times , Why do we still have such hopelessly slow internet ,
I lose horrific amount of time with slow internet. NOT GOOD ENOUGH . this is the 21st century so why do we still have third world internet even in affluent towns such as Wanaka