Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

23 July 2023

Shelley C 9.2

Have been with NOW for 11 years. Excellent internet provider. Their customer support after Cyclone Gabrielle was exceptional

Pros

Helpful, knowledgeable & reliable customer service

Cons

No complaints at all

22 July 2023

Hi Sally 7.8

Great customer service friendly and helpful

Pros

Sorted my problem and booked chorus on my behalf

Cons

Nothing really

20 July 2023

Craig Sims 9.4

Joining NOW has been easy from the get go. Had an issue connecting but was solved by helpful person at the end of the phone.

Pros

Local personal service

Cons

Nine so far

18 July 2023

Shashi 7

Pathetic customer care service... Super long wait. 2 degree auckland cbd store always in a hurry to ask you to call customer care if you have any complain or query related to ongoing connection or mobile plan as they just want sale from shop. Spark was expensive but super easy to approach via whatsapp. 15 working days already and still waiting for broadband modem delivery. Customer care said he would put me on priority and still nothing happened.Would never ever use 2 degree ...read more

Pros

Cheap price

Cons

3rd grade services, long delay, customer care terrible

18 July 2023

Rama 8.8

Very friendly and supportive team

18 July 2023

Richard Jack 2.6

Absolutely hopeless support. I'm still not online 7 days after migration and they can't seem to reply to a support ticket. It's not worth the cheap price to have such a muckaround. Rated 5 for speed and features because I can't judge them yet as it's not working.

14 July 2023

Fred 10

Best value

14 July 2023

Gurpreet 2.2

Switching to 2degrees has so far been the worst ISP decision I've ever made. My VOIP phone and smart lights no longer function correctly since moving to them. I've requested a static IP address twice via email now to see if this resolves anything. They couldn't provision this beforehand for some reason and now with emails being ignored for 3 days, I'm sitting on hold for 30 minutes and then my call gets disconnected. Please just know if you have any problems or need any kind ...read more

Pros

Cheap

Cons

Horrific lack of customer service

13 July 2023

Sonny Whetu O Te Ata 10

been with NOWNZ for 2 and a half years and theyre the best internet providers iv had.

Pros

quick easy and helpful with all our wants and needs

Cons

havent had any negative input from them thus far

12 July 2023

James Sweetman 1.2

hour long wait times for tech support when I had a issue outside of my network. Cancelled chorus tech and never told me, tech staff blaming me using alt DNS while troubleshooting the issue.

Pros

probably good if you dont have to call them, or have a fault

Cons

everything