Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

01 May 2017

Jim 3

Once they get you they forget about you, apart from sending out the monthly account.

Pros

No Pros!!!

Cons

Yes they are just a Con!!!

30 April 2017

rowan 2.2

Poor service throughout the plan, took three months to get connected, when eventually we got internet it was slow.

Pros

Cons

Overpriced, slow, poor service

27 April 2017

Richard 2.6

Utterly poor service from Spark. Disconnected service without warning. Spoke to at least 24 people from Spark when I was passed off to different teams / had to follow up, but each time, no-one seemed to know what the status of my re-connection was. Poor poor service.

Pros

The only area Spark seemed to be capable in was extracting the early termination fee when I terminated the contract with them. Pity they are not capable in dealing with their incompetencies.

Cons

Spark disconnected my service without warning. Spark Blamed Chorus. No-one at Spark seemed to know what was happening. Get passed off to multiple Spark customer service representatives. Things not carried out when Sp ...read more

24 April 2017

Vikram 2

Very poor customer service and still operating as if in a monopolistic environment

Pros

none

Cons

too many to list

21 April 2017

Gigen 4

Absolute waste and do not give any promotion for long standing coustmer

Pros

Good customer service

Cons

Highly unlikely reliable connection and always had buffering

20 April 2017

Julie Martin 1

We have repeatedly telephoned Spark and gone into their shop to ask for help and don't get anywhere. Now out of the blue they are trying to force us into changing to fibre. We have been asking about this for the last year and had no help of any kind. We had to buy a new modem which has since broken. We pay $100 a month for irregular and unreliable service. We have been with Spark for years. We had mobile phones with them which was also expensive. When we changed to 2 d ...read more

Pros

None

Cons

As Above. No customer support. A big corporate company not looking out for the little bloke only interested in making money

19 April 2017

Dion 1

Have had nothing but terrible service from Slingshot and after putting up with it for too long we are on the move. Very unreliable network and no difference in speed when upgraded to Ultra Fast Fibre.

After several bad experiences i will NEVER recommend Slingshot to anyone.

Pros

Cons

Everything

17 April 2017

chris johnson 4

our internet connection is lost 3-4 times a day ,for 109 bucks a month its not great

Pros

easy to register

Cons

not reliable
slow response at times

15 April 2017

Kylie willigers 8.6

Excellent service. Went out of their way to help me get broadband to my rural property where no one else would even look at it. Really helpful and easy to deal with.