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23 January 2019

Back 2.4

Never deliver on any promises

Pros

Cons

Shifty

19 January 2019

Bindi 1

I joined spark one and half week ago with their new fibre plan. They disconnected VDSL on weekend and didn’t provide fibre connection so no internet for the weekend.
Took two hours to transfer my message to customer support and yet no solution.
Extremely poor customer support for spark customer. I will not recommend anyone to join spark and suffer similar ways. Never again.

10 January 2019

Anthony 3.6

Unfortunately Bigpipe started off awesomely but for what ever reason Spark have folded it into their normal regime of poor support and performance. They were a top performer a couple of years ago, but these days support is level 1, slow and pointless. Their pricing has also been unable to compete with other providers plans. Typical Spark - produce a good product then let it rot.

Give it a miss and try to find a Kiwi owned brand.

Pros

Bigpipe no longer has any positives, it's pricing means it's no longer competitive.

Cons

Support has been rolled into the Skinny/Spark helpdesk = poor experience.
Pricing is not competitive.
Service side outages have increased.

10 January 2019

Roberta 7

Took a while to get there due to other problems

Pros

Cons

10 January 2019

Russell Patton 5.4

Phone problem reported 4 months ago after innumerable calls to Slingshot the problem remains and they keep requesting that I document 4 missed calls during a 24 hour period. Even after I complied twice, they still require a further missed call documentation every time I ring up.

Pros

Cons

The worst support I have ever encounted.

09 January 2019

Ian Patterson 6.8

The service was fine, but they forever changed their plans and pricing, reminding me to look around.

Pros

Always up so no reliability issues.
Service was good.

Cons

Price when compared to orders.
Terrible disconnect, I gave 30 day notice, they screwed up and disconnected immediately and it's taken days to transfer the service.

07 January 2019

Douw Steyl 2.6

Consistently extremely slow speeds - always customers fault ! ??

Pros

None

Cons

Poor service and bad attitude

05 January 2019

ashley 5.6

Upgraded to Fibre as part of a home bundle which includes landline & 4 x cellphones; the modem for the fibre supplied by Spark is weaker - signal does not caste widely around the dwelling like previous modem and speed not appreciably different from before upgrade. However overall price for the bundle seems fair.

Pros

One bill for all telco stuff

Cons

2 year contract
will have to purchase new modem

29 December 2018

Stephan Hughson 8.8

Really good, no issues at all. Only leaving because I can get a better deal elsewhere.

Pros

$10 a month off if you have a 2degrees phone.
Reliable.
Good support.

Cons

None really apart from feeling that I could get a better deal elsewhere (then confirming that I could!).

28 December 2018

Brad 8.4

Key for moving was speed and cost

Pros

Value for money

Cons

As noted above moved due to blue for money with speed as main driver

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