Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

05 March 2019

David Pierson 1.2

Slingshot went awry last year during their Fibre rollout. Tech came and put it "mostly" right. Never a good solid landline connection. This year they employed "bully boy" tactics when trying to get me to put in Fibre. Even though it was up to my landlord they kept trying to insist I go ahead without permission. In the meantime my internet has not worked at all for the last month and I still need to pay for it as I refuse to have another technician come and put on a leaky patc ...read more

Pros

Always willing to shift blame.

Cons

Bully boy tactics.

04 March 2019

Erika Rozecka-Lewis 1

Don't touch with a barge pole - had internet with them for 2 years and every single time I needed customer service they made the process an absolute nightmare. Nobody ever got back to you and they had no idea what they were doing. Also internet often cut out and not cheap.

Pros

initial set up was fast

Cons

everything

04 March 2019

John 6.4

After 30yrs with Telecom/Spark and finally after advising them that my contract had terminated. Spark can’t offer a similar deal that I had for the last 12 months. Which is $65 /m on unlimited 100/20 fibre naked boardband. The can’t only offer $89 for 12 month contract. They are other ISP that can do better than Spark. But Myrepbulic was a good deal. And I had friends that are with them.

04 March 2019

Anya 3

Ive been a slingshot customer of 3 years and everything was fine until I changed plans to combined power & fibre. 4 month in and still haven't received fibre, instead being overcharged on several occasions now. Customer Service has been terrible, of course everytime its a different agent with very strong (indian) accent that is often not to understand and the left hand doesnt seem to know what the right hand is doing. Would like to change providers.

28 February 2019

Kate 9

Connected a year ago, everything is fine

Pros

Good speed

Cons

Didn't notice

25 February 2019

Heidi 3.8

Was an ok service provider, very expensive

Pros

Services were done without notice

Cons

Expensive and cuts out all the time

21 February 2019

Hollie 8.6

Great customer service!

14 February 2019

mike 6.4

Works OK, but poor value overall

14 February 2019

Shalin White 1

They never answer the phone anymore have waited 25min 30min and more every time I need to call. Their fritzbox modem has no range at all and will not reach all 5 rooms in our house

Pros

they matched theoffer I got from another company when moving house

Cons

There is no customer service anymore just a phone line with distorted crap music. They say go online but I have been unable to log in to my account for days despite being very careful to enter the saved details that use ...read more

14 February 2019

Janey 7.4

Easy to sign up but got the wrong sign up address. New fibre was installed at an agreed time with no fuss.

Pros

Simple dign up. Installation cost not quoted up front. Fast turn around from order to install

Cons

Not many really except the hiccup about installation address.

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