Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

21 March 2019

Jevren Rivera 8.8

Everything is not to bad except for we moved house the provider can’t get connection on the location

Pros

Cons

19 March 2019

Julian Farmer 4.2

Keeps on dropping out all the time?

Pros

Can’t think of any

Cons

Customer service was poor every time there was a problem

18 March 2019

JFamily 8.2

Speed is always slightly higher than the actual plan claims. Even during peak times (unlike my previous company). Occasionally speed drops and needs the router to be reset to get back to full speed. Usually no more than once or twice in a month.

Pros

Consistent speed, even during peak times

Cons

Nothing compelling about it, save for peak time performance

16 March 2019

Debbie Evans 1.8

There customer support leaves alot to be desired

16 March 2019

Charles 3

Very very quick to reply with a solution. The solution however takes a week for them to do. Had so much go wrong and while there replies are lightening fast, there actions are poor.

Oh and not to mention they say to reply to there emails but some of there emails you reply to don't work. And you tell them and they don't address the issue.

Pros

Fast reply to emails. Quick solutions.

Cons

Some of there email addresses they tell u to reply to don't work. They take days to implement any solution.

15 March 2019

Vasiti 1

Spark are terrible. Extremely bad customer service. Hard to get to talk to someone and most expensive on market. Don’t treat customers well especially loyal customers. Can do a whole lot better and move their contact centre back to nz

Pros

Nothing

Cons

Everything

12 March 2019

Jake 9

Well it was a very procrastinated and prolonged decision to switch providers as I am a busy man and do not have the time.
The process was made quick and simple by the Gravity support team.
My internet is now faster and more reliable.

09 March 2019

Janice Chapman 5

I felt I was paying too much for the service that was provided and it kept rising every month. I had a bundle with my landline, mobile and internet.

Pros

The account came regularly.

Cons

The account kept going up

07 March 2019

Sam Steel 9.2

Excellent service. Great speeds and good value for money. I switched to Gravity recently and certainly don’t regret it.

07 March 2019

Shannan Blewitt 10

Awesome company to deal with, really friendly staff who go out of their way to help and a super friendly, would definitely recommend to anyone looking for a reliable easy company to deal with

Pros

Reliable, friendly staff

Cons

None to speak of

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