Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

05 September 2019

Barend 7

Thanks for assistance
very helpful

01 September 2019

Ian Austin 4.6

Been with Spark since Telecom. The service has never been great, always average with average support for average products

Pros

Large company confidence

Cons

Never seems to achieve customer service satisfaction in any area

31 August 2019

Pritpal Singh 1

Relied on this company while i moved to new place, 14 days and they were unable to make it work (the fibre cable setup was already on property). Furthermore they stopped replying to my query emails, about why it is taking that much time. Awful Service!!

Pros

None

Cons

Highly Non Reliable

26 August 2019

Pattabhiraman 5

Very slow. Very difficult to contact them

Pros

Uninterrupted service

Cons

Very hard to contact for help

23 August 2019

Melanie Boyd 7

They were a fine broadband provider but they wouldn't match slingshots deal.

Pros

Netflix Lightbox

Cons

Expensive

23 August 2019

Kevin Jelley 7

the half price for 6 months was the draw card, and the standard $84 / month is competitive.

15 August 2019

fang 5.4

Disconnect every day in one month pariod

14 August 2019

Richard 9.2

Simple, reliable, well priced period.

Pros

No frills and reliable, better for IT capable folk

Cons

None

14 August 2019

Rafael 1.6

Don't be fooled by the low prices. This is the worst support I've ever seen. I've been trying to contact them for 5 months (!) to fix a slow connection issue (actual 11 Mbps vs 70 Mbps in the contract), and they take days to answer just blahblahblah and nothing actually happens. They don't have a physical address, no telephone to call. And things get even worse: they store our passwords in plain text! This is simply unacceptable.

Pros

At least it seems there's no exit fee

Cons

Slow connection, terrible support, passwords are stored in plain text, no physical address, no telephone, no real time support

13 August 2019

Charlie 8.6

Reliable and good support on the online chat

Pros

Reliable

Cons

Expensive

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