Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

15 April 2020

Pattabhiraman Vijayaraghavan 6.2

The speed was very low. Technical support is not capable of solving the problem. Router's performance is very poor.

Pros

Very easy to contact technical service.

Cons

more trainning required for technical team.

07 April 2020

Scott Charlton 9.2

I have been with NOW on the 900/400 fibre plan for about 5 yrs now. NOW helped me set up my Apple Time Capsule as my router and WIFI and when I subsequently found I wasn’t getting the speeds I expected, NOW sent out a technician who assessed the situation, added a new router attached to my Time Capsule and all has been well ever since. I have made 1 call to NOW since then and that was purely just to see if there were any more appropriate plans for my usage which there were no ...read more

Pros

Super fast reliable internet and an excellent after sales service. Easy to het a human on the phone line. Nothing is ever a problem.

Cons

Can’t think of any at the moment.

05 April 2020

Leighton 6.8

Spark is uncompetitive and wasn't willing to match its competitor so I moved

Pros

Reliable, modern, top of its game

Cons

Too expensive

04 April 2020

Valerie McClure 10

Great support during Covid 19 contacted Now accounts late at night received answer early next morning. Great to have such immediate response during the lock down. Thanks NOW NZ TEAM

03 April 2020

Ray Dyer 8.4

Have stayed with current ISP, have upgraded plan to Ultimate.

Pros

Cons

03 April 2020

erich lunzer 3.2

3 hours in a live chat with no resolution to a simple request. The request was: I am unable to access my spark account due to a recent job change and therefore email and mobile phone number have change. Please update and give me permission to access my account again.

Pros

non

Cons

very unhappy since day 1, Never again Spark what a pain with no service;

03 April 2020

Tony 10

Very friendly and polite, and efficient as well

03 April 2020

Stephanie Walker 9

Skinny blew my mind to be honest I've waited up to 6 weeks for the sign up switch on process more than once before, i did have fibre already installed but even still, amidst covid-19 the modem arrived at 9am the next day I signed up at 5.30pm the day before and it was plug and play was all hooked up when we got it. Internet in less than 24hrs with no upfront?! Zero complaints at. all. I even had less than ideal credit and my power with a difrent company, I great value, I h ...read more

Pros

Quick setup, good value, awesome service, Fast and fair

Cons

None I could think of!

03 April 2020

Chantal 6.2

Internet is fine, but customer service is woeful. Asked to finalise connection three times yet not done, even then I continued to be charged and had to chase a refund multiple times,