Spark Broadband

Digital technology can make a significant, positive impact on our nation's social and economic wellbeing – enabling stronger, safer, more connected communities (even in the most remote rural areas), opening more opportunities for our children (regardless of their socio-economic backgrounds), and improving health outcomes for New Zealanders of all ages and walks of life.

It can enable Kiwi companies to compete - and win - on the world stage and become smarter, more agile businesses by harnessing all the benefits of new technologies such as Cloud services and the Internet of Things.

Spark's success is dependent on our customers in one key market: New Zealand. That's why we're passionate about using technology to be truly useful to our customers, helping make our country better and enriching the lives of all New Zealanders. We want to be the most valued brand in the home, and the most trusted partner for business.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

COMPARE THEIR PLANS

Reliability	6.3
Speed	6.0
Support	5.2
Features	5.9
Value	4.4

Average from 364 reviews

Showing 131-135 of 364 items.

2019-06-14 09:32:20

Warren Hurley 6.2

Even though I was assured at sign-up that I could keep my non-Spark email address, the reality was different. Any time I made an unrelated change to my account (e.g. install fibre, quit my landline) my email access would disappear. I was then told it was impossible to use an email address from another ISP. After days of long phone calls the problem would eventually be escalated and resolved. The tech staff have zero empathy, only the 'customer retention' staff have that qua ...read more

Pros

100% reliable fibre

Cons

Non-Spark email not welcome. Billing account was not always delivered meaning I was often paying an overdue account.

2019-06-13 18:43:13

Lou Kolff 4.2

I have been with Spark from Telecom days. I found the digital world a whole new phenomenon and very hard to comprehend.( I'm now 73) So setting up broadband and mobile phones was affected by this and from memory, Spark certainly helped with their patience.

Pros

Helpful and persevered in teaching me. One time they approached me to point out that I was on the wrong plan and pointed to a cheaper one.

Cons

In earlier days, harder to get hold of. and generally could have been more helpful

2019-06-10 10:30:58

lance rangi 5.8

Reliable

Pros

Reliable

Cons

Expensive

2019-06-01 16:00:01

wei 2.4

The 0800 team is rude and not serious . I got 4 different answers from 4 person regarding why I suddenly got a more expensive bill while I am still during 1 year fixed contract.
Enough is enough,decide to walk away from this company in no time.

2019-05-31 21:20:18

Leanne Haglund 4.8

Hard to get hold of, not interested in keeping loyal client and reward them. Seems they would rather lose them. Hard to understand customer service on the ph

Pros

Netflix, spotifiy, include d

Cons

To hard to get to speak with so me, like can wait far to long

Showing 131-135 of 364 items.

18/06/2019

Spark makes the Rugby World Cup free for customers – is this a good deal for broadband?

Spark has announced that the Rugby World Cup 2019 Tournament Pass will be free for new or renewing customers on an eligible mobile or broadband plan. Broadband customers will need to commit to a 12 month unlimited broadband plan with Spark, so before you hit the ‘sign up’ button….

Spark New Zealand receive warning from Commerce Commission

23/05/2019

Commerce Commission warn Spark over price rise messaging – were you affected?

The Commerce Commission has warned Spark for likely breaching the law when it notified customers of a broadband price rise last year. We you one of the customers effected?

9/05/2019

How to watch the Rugby World Cup 2019

Spark Sport have launched earlybird passes to stream the Spark Sport Rugby World Cup 2019. Make sure you have the fastest broadband plan and sign up in May and get the super early bird price of just….

27/03/2019

Share No Evil browser extension launches to tackle online terror in NZ

NZ Compare is proud to support Share No Evil. Share No Evil is a movement to make sharing terrorist content culturally unacceptable in Aotearoa. With the tap of a button, people can take a small step to help starve terrorism of the oxygen it needs to survive.

Rural homes with broadband too slow to stream Rugby World Cup

15/03/2019

Around 40,000 rural homes won’t have fast enough broadband to stream Rugby World Cup

A recent government committee recently revealed that 40,000 homes in rural areas won’t have broadband fast enough to stream the Rugby World Cup. Could you be missing out?

11/03/2019

Get ready to stream the Rugby World Cup 2019

Get ready for the 2019 Rugby World Cup and set yourself up with a great streaming service. Check out this great new service & free trial month for New Zealanders.