Leave a review of HotShot Unlimited

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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HotShot Unlimited

There was a group of enthusiastic young Kiwis who were among the best in the industry and they shared the same belief: the existing broadband options in the market were too complex for normal households to choose, and Kiwis deserve a better &simpler broadband experience.

Here comes the birth of the best priced &simplest broadband provider in NZ — HotShot Unlimited.

Our plans are simple: we only offer naked fibre connections and we don’t lock you in. We know our customers choose to stay with us because they get great fibre broadband at an even better price. In case some unexpected happen and you have to leave for some reason, that’s absolutely ok. We have all been there before. That’s why we don’t need you to give us an unreasonably long notice period and you are free to go whenever you wish. After all, we believe that only fairness goes a long way.

Kiwis have endured slow internet performance, capped data and fixed-term contracts for too long. HotShot Unlimited is committed to using the best technologies to change this and offering the best value and simplest fibre broadband experience for Kiwis.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

COMPARE THEIR PLANS
Total: 7.7
Reliability 8.0
Speed 7.9
Support 6.8
Features 7.7
Value 8.2
Average from 22 reviews
Showing 1-5 of 22 items.
2026-06-27 12:43:15
Ian Robertson 4.2
I have been with Hotshot on their basic plan and till I lost connection was acceptable. Connection lost, I had to insist on a technician calling. This happened within 24 hours but I had to lodge $199 with them before they would allow this. The fault was outside my premises boundaries an over a week later still waiting for a refund.
Pros
None
Cons
Poor customer service and availability. They already have my card details so why did I have to leave a repair deposit
2025-11-05 15:38:13
Johnathan Curry 9.8
Very good service, fair price, good speed, response much morr faster than Spark!
Pros
Speed and service
Cons
No static ip, but fine for me
2025-04-09 17:18:36
Sandra Peace 9.2
Great value and amazing speed. Call them in the afternoon and still get me connected around 5pm.
Pros
Great value. Fast respond
Cons
Some staff doesn't pro
2025-03-08 11:20:59
Singh 6.4
Bit of a mixed experience. Internet down since midnight, called in the afternoon and the first lady I spoke to didn’t seem to know what she was doing. Cann't understand what I'm talking—had no clue about my issue and came across pretty rude, keep asking me what's my problem. But then I got through to another guy later, and he was super professional, patient, and actually helpful. The pricing and internet speed are spot on, just wish the customer service was a bit more consistent across the board. ...read more
Pros
Good speed, great price
Cons
Customer service quality
2024-08-26 07:34:37
Jiju Mathew 7.0
Very fast setup and good speed
Showing 1-5 of 22 items.
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