WorldNet

Worldnet? Don't go there. The support is terrible. Three weeks so far to get my home phone working. It keeps going down. The other times it was only two or three days and mysteriously started again without any contact back from them. They have phone numbers for the main centres where they're located as well as an 0800 number. None of them ring through as if the company has gone belly-up. You can only create a support ticket via internet and you'll hear nothing back from them unless you keep creating more support tickets, then the reply is very short and uninformative, and obviously lacking English.
Very unprofessional company. Don't know where I stand at this time. ...read more

I've found the problem!
Worldnet's DNS servers are not resolving names to IP addresses. Pointed my router to the Google public DNS servers and we're back on line, no thanks to the m***ns at Worldnet who, after 4 days still hadn't fixed their servers.

Well, nothing seems to have changed at Worldnet. Same poor customer service, 0800 number disconnected, calls answered by people who don't understand english and who are not interested in helping.
I'm at the local library having to use their Internet service because ours has been down since yesterday. Probably won't be up until sometime next week, if at all. They are also NOT members of TDR so there is no ombudsmen support in NZ.
AVOID like the plague.
Goodbye Worldnet!

Customer service is very poor and support difficult to access.
Did not follow through on commitments to fix their errors. Emails unanswered.
Have changed providers but the exit has been far from smooth so far.

A very weak service with unplanned outages.
Slow service with limited support staff and no after-hours support.
Extremely slow download speeds, even though connection is 100Mbps download speeds are around 10Mbps.