Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

26 October 2023
Andrea 10.0
After many years of hastle and problems with other businesses this has been absolutely amazing. No difficulties, a smooth run and no hiccups at all.
26 October 2023
David 9.4
Easy switch over and precisely at the date and time specified. Friendly, NZ based staff, and very helpful technical advice when needed.
Pros
no
Cons
no
26 October 2023
Christie Lassetter 7.0
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25 October 2023
Neil 4.8
Don't use them if you want to get any support because their customer service is TERRIBLE! Email often takes weeks to receive a reply.
Luckily, the broadband itself is quite reliable.
Pros
Broadband is reliable and speed meets the describe
Cons
Customer service is awful
17 October 2023
Dave Simmonds 10.0
Floorless transition, great service and accessability to NOW staff
Pros
All
Cons
None
16 October 2023
Chris 8.2
Very helpful, quick connection and friendly service
Pros
Great help and support and quick connection.
Cons
None
15 October 2023
Rebecca 7.0
Really helpful provider, customer centric and let's customers know they are valued.
Pros
Makes customers feel valued
Cons
Nil
15 October 2023
Cara 8.4
We have changed to Now and found the transition from one provider to them to be seamless. Prompt communication meant we knew exactly when we would be changed over with instructions on what we needed to do as well.
They were only a phone call away without a long wait to talk to a human who was extremely helpful too.
Pros
Local people available for help. Great hours fir phoning for help if needed too.
Cons
None that I am aware of.
14 October 2023
Ricardo 10.0
A definite 10 out of 10 from me! Wonderful service, great communications, awesome tech support and great product. Everything made easy.
Pros
Top Service
Cons
None
14 October 2023
Dee 1.8
Avoid at all costs.

It takes up to two hours to get to the support on the phone. If they won't drop your call in a middle, as they really like to do. Give them a call if you don't believe it can be that bad.

Two degrees can just decide to cut your connection off with no reason or warning because of some internal migration. Moving house was a disaster, they kept losing my details, some overseas support person just did not log a ticket in their system, or something. I spent almost two month without internet and they kept charging me full price. ...read more
Pros
There is no pros
Cons
No customer support, unfair charges
Showing 10 of 2257 reviews

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Reliability
7
Speed
7
Support
7
Features
7
Value
7
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Offer ends 30 April 2024.
T&Cs apply.
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