Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

18 March 2022

Mani 3.6

Right

Well you pay for 900mb and you only get 200mb. Then its not even a steady 200mb it drops to practically nothing and everytime i call them. We go through the basic stuff and then they say they will get back to you. Nothing

I spent an entire week at different times of the day taking screen shots of recommended speed test sites by them and i went and got 3 different wifi 6 engaged modems and after all this.

They tell me they cannot see anything wrong.

I had the ...read more

Pros

Price at the time.. maybe 3 csa was good or seemed good but then never got back to me

Cons

Speed. Connection. Pay for 900mb. Fluctuating from 5mb to 4/500mb. Dropping out random times.

17 March 2022

Alison 7

Long time customer. Still getting the quick responses and get to speak with a real person.

Pros

feels like personal service

Cons

non at this stage!

17 March 2022

Steven 1

Maybe I'm just stupid, but even after I found out about the 30 day notice to cancel (too late). I took another look at their T&C's the 30 day notice didn't stand out as obvious.
Didn't really pay it much attention when I switched from stuff fibre to slingshot as there was no 30 day notice with stuff which is owned by vocus the same as slingshot.
I guess dummy beware.

Pros

None

Cons

Everything

15 March 2022

Jodi 8.8

Very quick technical assistance over the phone . Nice to speak to someone who is easy to understand and explains things in basic terms :)

Pros

Cons

07 March 2022

Louise Foote Cape Physio Napier 8.6

NOW always give a fantastic service. They listen and they do what they promise and they dont take weeks to do it. Thanks NOW

04 March 2022

miriama hutana 9

I had a problem with land line messaging and Rob was great, solved the problem very quickly and efficiently. I mentioned an account problem and he referred me to that department as well.

Pros

Helpful and efficient.

Cons

Accounts not always up to date, but resolved after a conversation with personnel in that department.

04 March 2022

Paul 10

The best service and communication we have ever had with a company. So nice to speak to someone who can actually give you a answer to a question!!!

Pros

Cons

03 March 2022

Lizzy 8.4

We just switched - to Fibre - staying with NOW, and were most impressed by the quick and efficient responses by all parties. The actual connection was completed in one day.

02 March 2022

Sheila Blackburn 8.2

Super friendly and efficient customer service. Great price. Good service. We are pleased we changed to NOW

Pros

Cons

01 March 2022

Kay 8.6

We have been with Now since they came to Rotorua and have never had any issues. The customer service is excellent with no long wait times to speak to someone.

Pros

Great product and excellent customer service

Cons

price of modems to upgrade.